At Graphic Bundle, we want you to be completely satisfied with your purchase. We stand behind the quality of our design files and strive to provide an exceptional experience for our customers. To ensure your confidence in shopping with us, we offer a money-back guarantee. Here are the details:
- Eligibility: Our money-back guarantee applies to all design file purchases made on Graphic Bundle. If you are not satisfied with your purchase for any valid reason, you are eligible to request a refund within 7 days from the original purchase date.
- Valid Reasons for Refund: To qualify for a refund, you must provide a valid reason that meets one or more of the following criteria:
- Duplicate Purchase: Accidental multiple purchases of the same design file.
- Technical Issues: Inability to access, open, or use the design file due to technical problems.
- Misrepresentation: Significant discrepancies between the purchased item and the provided description.
- Refund Process: To request a refund, please follow these steps:
- Contact our customer support team Contact Page within 7 days of your purchase.
- Provide your order details, including the order number and a clear explanation of the reason for the refund request.
- Our support team will review your request and may require additional information or clarification.
- If your refund request is approved, we will process the refund within a reasonable timeframe, typically within 5-7 business days. The refund will be issued using the same payment method used for the original purchase.
- Exceptions to Refund: Please note that there are certain circumstances where a refund may not be granted:
- Custom design services or personalized design files are non-refundable.
- Items that have been downloaded or accessed may be non-refundable, except in cases where the file has not been used or modified.
- Customer Satisfaction: Your satisfaction is our top priority. If you have any concerns or issues regarding your purchase, we encourage you to reach out to our customer support team. We are dedicated to resolving any problems promptly and ensuring that you have a positive experience with Graphic Bundle.
- Feedback and Assistance: We value your feedback and use it to improve our platform and services continually. If you have any suggestions or feedback regarding your purchase or the refund process, please don’t hesitate to let us know. Your input helps us better serve our customers and enhance the Graphic Bundle experience.
Please note that this Money-Back Guarantee is subject to change without prior notice. The version of the policy in effect at the time of your purchase will apply.
We appreciate your trust in Graphic Bundle and thank you for choosing us as your design resource. If you have any questions or need further assistance, please contact our customer support team Contact Page
Thank you for your support. We look forward to serving you and exceeding your expectations.