Thank you for choosing Graphic Bundle. We want you to have a positive experience with our platform and be satisfied with your purchase. This Refund Policy outlines the guidelines and procedures for requesting a refund for design files purchased on Graphic Bundle. Please read this policy carefully before making a purchase.
- Eligibility for Refund:
- Refunds can be requested within 7 days of the original purchase date.
- To be eligible for a refund, you must provide a valid reason for the request. Common reasons include:
- Duplicate purchase.
- Technical issues that prevent you from using the design file.
- Significant differences between the purchased item and the provided description.
- Non-Eligible Items for Refund:
- Custom design services or personalized design files are non-refundable.
- Items that have been downloaded or accessed are generally non-refundable. However, exceptions may be considered on a case-by-case basis if the file has not been used or modified.
- Refund Process: To request a refund, please follow these steps:
- Contact our customer support team at support@graphicbundle.com within 7 days of your purchase.
- Provide the order details, including the order number and the reason for the refund request.
- Our support team will review your request and may require additional information or clarification.
- If your refund request is approved, we will process the refund within a reasonable timeframe, usually within 5-7 business days. The refund will be issued using the same payment method used for the original purchase.
- Resolution Options: Depending on the specific circumstances, we may offer one of the following resolution options:
- Full Refund: A full refund of the purchase amount.
- Partial Refund: A partial refund if only a portion of the design file is affected.
- File Replacement: In some cases, we may offer a replacement design file that meets your requirements.
- Feedback and Assistance: We value your feedback and strive to continuously improve our services. If you have any concerns or issues regarding your purchase or refund request, please contact our customer support team. We are here to assist you and find a satisfactory resolution.
Please note that this Refund Policy is subject to change without prior notice. The version of the policy in effect at the time of your purchase will apply.
We appreciate your understanding and cooperation in adhering to this Refund Policy. If you have any questions or need further assistance, please contact our customer support team at support@graphicbundle.com.
Thank you for choosing Graphic Bundle. We appreciate your support and look forward to serving your design needs.